Terms of Service

1. Who you're buying from

Sabor & Saudade is operated by Anchor, a sole proprietorship (eenmanszaak) registered in Belgium under VAT/enterprise number BE1033.655.457, registered address Groene Grachtlaan 2, 3740 Bilzen-Hoeselt, Belgium. Full contact details are on our Contact page.

2. Products and pricing

Prices shown on the site are in euros (€) and include VAT where applicable. We take reasonable care to display prices and product information accurately, but errors can occur; if we discover a pricing error before your payment is confirmed, we'll cancel the order and refund any payment taken rather than fulfil it at the wrong price.

Product photos are representative — actual packaging or vintage may vary slightly, particularly for imported goods.

Shipping costs are not calculated automatically. We confirm the delivery fee with you directly, as described in our Shipping Policy. Pickup is always free.

3. Placing an order

Adding items to your cart and starting checkout is not yet a purchase. Your order is placed, and a binding contract formed, only once payment is confirmed through our payment provider, Mollie. If Mollie reports your payment as failed, cancelled, or expired, no contract is formed and you haven't been charged.

We may decline or cancel an order after payment — for example if an item turns out to be unavailable, if we suspect fraud or misuse, or if a pricing error occurred — in which case we'll notify you and refund any amount paid in full.

4. Payment

Payment is collected on checkout through Mollie, a licensed payment service provider. We never see or store your card, bank, or other payment details — they're entered directly on Mollie's own hosted payment page. Once Mollie confirms your payment, we email you a confirmation with your order details.

5. Delivery

See our Shipping Policy for delivery areas, timing, and how pickup works. Risk of loss or damage to goods passes to you once the goods are delivered to you or to a carrier you've arranged.

6. Right of withdrawal & returns

Once your order is placed, EU consumers ordering from within the EU have a 14-day right of withdrawal under EU law, with some exceptions for perishable and hygiene-sealed goods. See our full Returns & Right of Withdrawal Policy for how this works and which products are excluded.

7. Your responsibilities

You agree to provide accurate contact and delivery information, and to use the site lawfully. You may not use the site to commit fraud, infringe intellectual property, or disrupt its operation.

8. Liability

Nothing in these terms limits our liability where the law doesn't allow it — including for death or personal injury caused by negligence, or fraud. Beyond that, our liability for any confirmed order is limited to the price paid for that order. We're not liable for indirect or consequential losses.

This does not affect your statutory rights as a consumer under Belgian or EU law.

9. Intellectual property

The site's design, text, logo, and original photography belong to us or our licensors. Product photography for our coffee range is used with the permission of our roasting partner, Torra. You may not reproduce or reuse site content commercially without permission.

10. Changes to these terms

We may update these terms from time to time — for example to reflect a change in the law or how we operate. The version in force is the one published on the site at the time you place your order. Material changes will be dated on this page.

11. Governing law & disputes

These terms are governed by Belgian law. If you're a consumer, this choice of law doesn't deprive you of the protections given to you by the mandatory law of the country where you live. Any dispute may be brought before the competent Belgian courts or, for consumers, the courts of your own place of residence within the EU. See our Complaints & Disputes page for how to raise an issue before going to court.